This guide provides step-by-step instructions on how to submit a support ticket for account assistance. If you are experiencing any issues or have questions regarding your web hosting service, following these steps will help you easily communicate with the support team and receive prompt assistance.
A Few Things to Consider
We have 2 departments:
- Support Team (This department handles all questions after you are a customer - active billing and accounts, techical questions about your product or service.)
- General Enquiries (This department handles pre-sales questions and general questions from the public about our products and services.)
We Have 3 Priorities of Tickets
- High (This is high priority and is placed as urgent and lets our staff know that it needs immediate attention.)
- Medium (This is normal priority and will also be treated as fast response.)
- Low (This priority setting is considered as not being urgent and the customer is not in a hurry to get a response.)
When creating your support ticket, you will be prompted to answer the department request and priority of your support ticket. Follow the guide below to create a fast response support ticket with Light Touch Technologies.
